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5 stars review from Sara.
Thank you for help
I received this necklace as a Christmas gift. When it was given to me there were two pins holding the chain on the back of the padding it was sent with. My mom said she put them there after it arrived to her and she said she had to spend a long time unknotting the chain. I wanted to write this review because besides the packaging issue, this necklace is beautiful! And my parents said ordering and receiving from this company was a wonderful experience otherwise.
The necklace seems nice, it will be a gift. When I received it, the chain was so knotted, that it took me a half an hour to unknot it. You need to package necklace much better so it is properly secured in the box.
Thank you for your order of the necklace. We were so sorry to learn about your issue with the knotted chain and really appreciate you bringing it to our attention. We never anticipated it could be an issue, and will be correcting the problem so it won't happen to customers in the future. Thank you again letting us know about the problem (it does sound very irritating!), and please accept our apologies for your troubles.